Refund policy

Returns & Refunds

 

Every piece at McClain3D is handcrafted and hand-finished to order, so we want you to love what arrives. If something isn't right, we're happy to help.

 

Damaged or defective items: If your piece arrives damaged or with a manufacturing flaw, contact us within 7 days of delivery at bmcclain99@gmail.com with a photo of the issue. We'll send a replacement or issue a full refund, your choice.

 

Change of mind: Because each piece is made to order, we accept returns for a refund within 14 days of delivery, provided the item is unused and in its original packaging. Buyers are responsible for return shipping unless the return is due to our error. Once we receive the returned item, we'll process your refund to the original payment method within 5 to 7 business days.

 

Custom or personalized orders: Custom and personalized pieces are final sale and cannot be returned or refunded, unless the item arrives damaged or defective.

 

Non-returnable situations: We can't accept returns on items after 14 days, items that show signs of use, or items not in their original condition.

 

To start a return, email bmcclain99@gmail.com with your order number and reason for return.